"As an employee of a small but rapidly growing company I wear many hats.

When AmTrust North America, Inc. acquired a building in Seven Hills Ohio with the plan to occupy the facility once major renovation was completed I was asked to assume a new and unfamiliar responsibility – manage a 63,000 square foot facility for our company.

As our move date fast approached the number of small and large details requiring my attention became daunting. After consulting with others on the management team it was decided that we should enlist professional assistance to best manage the building and the grounds.

Thankfully we found PlayhouseSquare Real Estate Services and Tim Luli. Tim’s experience was and is invaluable to me in maintaining the building and the grounds. PlayhouseSquare Real Estate Services professional and proactive team deals with the day to day issues but also assists me in planning for capital improvements and maintenance for the building.

Tim and his team manage the various contractor relationships required to maintain the building and the security of the facility and the employees. They provide feedback on maintenance requirements and are very knowledgeable about HVAC, plumbing and electrical issues. In the rare instance when we’ve had emergencies at our building they were quick to respond and correct problems.

With the assistance of Tim and his team the relocation of our company and our continued growth have gone smoothly. They have helped us to provide a comfortable, beautiful and safe place for our employees to work."

-Kathleen M. Murphy
Vice President and Director of Operations
AmTrust North America, Inc.

______________________________________________________________________________

PlayhouseSquare Real Estate Services Construction Management experts helped us complete the $42 million Idea Center renovation project on time and within budget. Their expertise was invaluable to the success of this project. In two years they have increased occupancy to over 86%. PlayhouseSquare Real Estate Services has done an outstanding job over the past 8 years to maximize the value of our assets and has suceeded in keeping our buildings between 80%-86% leased in a very difficult Downtown Cleveland market."

-Art Falco
President
PlayhouseSquare

______________________________________________________________________________

"Two Years ago we made a decision to outsource our facilities management operations to PlayhouseSquare Real Estate Services. We had determined as a non-profit to focus our resources on what we do best- the delivery of behavioral health services and to contract with the experts to manage our facilities. Since that time, we have had nothing but a positive experience with PlayhouseSquare Real Estate Services and have never looked back. They have delivered robust professional solutions, which has more than met our expectations for maintaining a major property investment. Their customer support is amazing, and their staff has been quick to answer our questions and to respond to our requests. It is a pleasure to deal with a vendor that is truly interested in our needs."

-Gordon Hewitt
CFO
Recovery Resouces

______________________________________________________________________________

"During the last 9 years, PlayhouseSquare Real Estate Services has done an outstanding job working with Magnet as owners, representative with architects and contractors, as we have renovated the $6 million Magnet Manufacturing and Technology Complex. With the building almost full, PlayhouseSquare Real Estate Services has provided efficient and effective building maintenance and management services to Magnet. Their help in taking the Manufacturing and Technology Complex from renovation into operation has been critical to the success of the complex."

-Jerry Gifford
CFO
Magnet

______________________________________________________________________________

PlayhouseSquare Real Estate Services has done a superior job over the last 3 years to maximize the value of our asset. They have analyzed our operating costs and have lowered them over 10% while keeping the building 100% occupied."

-Mike Maher
Senior Portfolio Mgr.
American Financial Realty Trust

______________________________________________________________________________

"During the completion of our new Corporate Headquarters and after it was completed, PlayhouseSquare Real Estate Services personnel helped us manage the construction process and then developed a financial and operational strategic plan to manage our real estate assets. Their hands on approach and vendor relationships have saved us money and improved our services. Their 15 years of service has been outstanding"

-Daryl Manzetti
CFO
Automated Packaging Systems, Inc.

______________________________________________________________________________

"PlayhouseSquare Real Estate Services has done an outstanding job taking over the management of our real estate portfolio. They have created an immediate value in all our centers with their quick response to tenant issues and their hands on approach with these businesses. Additionally, their knowledge of the best service vendors has improved the quality of our Centers at a competitive price, giving our customers a better observable value. I would recommend PlayhouseSquare Real Estate Services to anyone. They have been outstanding partners whom we truly trust."

-Ted Barr
Partner
Crescendo Commcercial Realty, LLC

______________________________________________________________________________

"I wanted to thank you (Tim Luli) for your outstanding presentation of the Front Door structure yesterday. I really feel this opened up our thinking on how to present this and evolve the future of our team. The timing of the presentation could not have been better."

-Mark Feucht
Cleveland Support Team Manager
Progressive Insurance

______________________________________________________________________________

"We believe the work PlayhouseSquare Real Estate Services did for us has been instrumental in making the changes to the way we approach facility management services."

-Ann Holt-Wiolland
CFO
Center for Children and Family Services

______________________________________________________________________________

"PlayhouseSquare Real Estate Services helped us for over 10 years in our facility operations area. They have been instrumental in negotiating service contracts on all our facilities in Norhteastern Ohio. Additionally, they have helped us with ideas on how to reduce operating costs while developing and implementing key measurement and monitoring devices to improve our facility operations. They have been an extension of our Facility Department that we could truly trust and gave us the highest quality of service."

-Jim Sullivan
Facility Director
Avery Dennison Corporation